Booking Terms and Conditions

Last updated: July 1st, 2024

Please take the time to read and understand the conditions of booking set out below (the “Booking Conditions”) prior to booking a trip with 10Adventures Tours Inc. We strongly recommend that you also read the Trip Information relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.

1. Our contract

All bookings are made with 10Adventures Tours Inc. (“us”, “10Adventures”, or “we”). By booking a trip through our website or the website of a partner of ours, you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice. For greater certainty, 10Adventures.com Inc. is an affiliate marketer of us only, and these Booking Conditions constitute a contract solely between you and us.

2. Acceptance of risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. It is your own responsibility to acquaint yourself with all relevant travel information, including information from government foreign departments, and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel and now freely accept and assume such risks, which include, without limitation, risk of minor or major bodily injury (including death), disease, illness, damage or theft to property or other loss or damage arising out a variety of dangers and hazards such as overexertion, dehydration, fatigue, lack of fitness or conditioning, traumatic injury, defective, dangerous or unsafe conditions, falls, collisions with objects, equipment or persons and negligence or other acts or omissions by us, our agents, tour operators, tour guides or other third parties in connection with your trip.

3. Booking on behalf of others

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

4. Release of Liability

BY ACCEPTING THESE BOOKING CONDITIONS YOU ARE GIVING UP CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE.

To the fullest extent permitted by law:

any liability for any loss, death, injury, disease, increased costs, delay, loss or damage which you or any third party may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded; and
you unconditionally and irrevocably release us and our directors, officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip, including any liability:
- arising out of our negligence;
- arising out of a tour operator’s negligence; or
- for death, injury or disease.

5. Deposit requirement

There are three types of deposit requirements for tours booked on 10Adventures.

Standard Tours: Tours that qualify as Standard tours require a deposit of 30% of the trip price for your booking to be confirmed, provided you are booking more than 64 days prior to the trip starting. If you are booking less than 64 days out you will be required to pay for the trip cost in full.

Lifetime Deposit Tours: These are a limited number of tours that are subject to our Lifetime Deposits promotion. Under this promotion you will pay a 20% deposit, provided you are booking more than 64 days prior to the trip starting. If you are booking less than 64 days then you will be required to pay in full. If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” with us, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by us. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to the 10Adventures in writing.

Non-standard Tours: Selected tours have non-standard deposit requirements which will be listed on the specific tour page.

If your booking is made within 64 days of the departure date then the full amount is payable at the time of booking. Please note that some trips have different deposit amounts. You will be told of this different deposit amount during booking.

6. Acceptance of booking and final payments

A contract will exist between us from the date we issue the confirmation invoice or if you book within 30 days of departure the contract will exist when we accept your payment, which contract relates solely to our role as booking agent for your tour with the tour operator. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 45 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

7. Prices & surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. Prices are based on our then applicable currency exchange rates noted at the time of booking (which are updated by us on a regular basis). Note that prices may vary depending on which currency the booking is made. We reserve the right to impose surcharges up to 45 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, we will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

8. Your details

In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips, we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

9. Cancellation by the traveller

You may cancel your booking by notifying us in writing by email. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by 10Adventures and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products).

Certain tours on 10Adventures qualify for a “Lifetime Deposit” promotion.

Lifetime Deposit Promotion: If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” for use in a future booking, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by the Tour Operator. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to the Tour Operator in writing.

For the avoidance of doubt, only the deposit amount will form part of the Lifetime Deposit, all other tour fees will be subject to cancellation terms as noted. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per person per product booked. A Lifetime Deposit must be applied to a new Tour booking that is of equal or greater value to the cancelled Tour for which the Lifetime Deposit was originally received, and the unused amount of the Lifetime Deposit shall be forfeited. A Lifetime Deposit may not be applied to the same or similar dates of travel. Lifetime deposits can only be used once, and if you cancel a future tour that was booked with a lifetime deposit that deposit will be lost.

The cancellation terms for these “Lifetime Deposit” tours are as follows:

Cancellations received 45 or more days before departure: Your deposit will be held by 10Adventures with terms of the Lifetime Deposit Promotion as listed above, and all other payments will be refunded.
Cancellation received 34-44 days before departure: Your deposit will be held by 10Adventures in accordance with the terms of the Lifetime Deposit Promotion as listed above. An amount equal to 50% of the remainder of the payments made to 10Adventures in respect of the cancelled Tour will be refunded.
Cancellation less than 34 days before departure of first product or service in relevant booking: Your deposit will be held by 10Adventures in accordance with the terms of the Lifetime Deposit Promotion as listed above. No payments will be refunded.

The following cancellation terms applies to all tours that are neither “Lifetime Deposit” tours nor tours that have different cancellation terms that are identified and listed on the tour webpage.

Cancellation received 48 or more days or more before departure of first product or service in relevant booking: 10Adventures will refund all Tour payments less your deposit.
Cancellation received 34-47 days before departure of first product or service in relevant booking: 10Adventures will refund 50% of the total tour cost.
Cancellation less than 34 days before departure of first product or service in relevant booking: The cancellation fee is 100% of the tour cost, and no refund will be due.

Cancellation of Non-standard tours

There are certain tours that have non-standard cancellation terms typically where there are significant, non-refundable costs associated with the tour. In these cases the cancellation terms for that tour will vary. Where specific cancellation terms are listed, those cancellation terms will be the governing cancellation terms for that tour, and neither Standard Cancellation Terms nor Lifetime Deposit Cancellation terms will apply.

Other Cancellation Terms

In some instances, depending on the time of cancellation, portions of your tour may be non-refundable (e.g. flights, permits or certain accommodation bookings that cannot be cancelled). The percentage of the deposit that is refunded to you (as set out above) will be based on the total refundable portion, and any non-refundable portions will be deducted from the amount returned to you. We may be able to refund part of your booking where accommodations or travel tickets were partially refundable. In that situation, the amount refunded will be determined on a case-by-case basis, in our sole discretion.

If you book and cancel a trip more than once, after the first cancellation, the booking cancellation fees noted above will no longer apply. If a trip is cancelled for a second time, we will retain 100% of all amounts paid including the Lifetime Deposit (due to costs incurred by us for multiple cancellations).

You are strongly advised to take out cancellation and trip interruption insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we cannot provide any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. We accept no responsibility for the late arrival of flights or other travel arrangements, howsoever caused, and you acknowledge that any such delay could result in missing the tour departure or incurring additional expenses. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.

10. Cancellation by us

Our trips are guaranteed to depart once they have been confirmed, unless minimum group size specifically states otherwise. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, epidemics/pandemics or other external events it is not viable for us to operate the planned itinerary or if we perceive there to be a risk of harm, in our sole discretion. If we cancel an individual trip, you can transfer amounts paid to an alternate departure date or receive a full refund.

In circumstances where the cancellation is due to external events outside our reasonable control, such as during a pandemic or other issue detrimentally impacting the global tourism industry, you will receive a credit towards a future trip, however refunds will not be permitted. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel medical insurance excess, foreign exchange fluctuations or non-refundable flights.

11. Booking amendments

Changes to your itinerary or trip dates will incur a cost. Your cost will be composed of a $100 USD administration fee per person and the cost of any charges levied by hotels, ground operators or airlines. While we will work to accommodate change requests, we cannot guarantee that any trips can be changed once booked. Typically it is not possible to change your trip 34 days or less before departure.

Where you change the dates of your trip, please note that your cancellation policy will use the original departure date for determining any refunds due should you cancel your trip.

Where you would like to transfer your trip to another person, please note that this guest must meet the prerequisites for the program that has been booked and there is a $100 USD per person administration fee, plus the cost of any charges levied as a result of the change.

12. Inclusions

The land price of your trip includes:

All accommodation as listed in the Trip Information
All transport listed in the Trip Information
Sightseeing and meals as listed in the Trip Information
The services of a group leader as described in the Trip Information

13. Exclusions

The land price of your trip does not include:

International or internal flights unless specified
Airport transfers, taxes and excess baggage charges unless specified
Meals other than those specified in the Essential Trip Information
Visa and passport fees
Travel medical insurance
Cancellation or trip interruption insurance
Optional activities and all personal expenses
Admissions to sites and activities not otherwise identified in the Trip Information
Gratuities/tips to tour guides or drivers
Any items not specified in the Inclusions list.

14. Age & Health requirements

Minimum Age: For the majority of our trips the minimum age is 15 at the time of travel. All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the day to day of any traveller under the age of 18. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.

Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

Variations: A minimum age of 18 applies to many adventures, while a lower minimum age applies to Family trips and Short Break Adventures. Please check with our customer support at the time of enquiry. All bookings for our Family trips must include a child under the age of 18.

Maximum Age and Health Requirements: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

15. Small groups & combination trips

At times we can have groups with small numbers of travellers. Some of our trips are designed to fit with other departures to create a longer "combination" trip; this means that some of your group may have already been travelling together for some time when you commence your trip. If you would like to know how many people are booked on your trip or any combination trip it is part of please ask prior to making your booking.

16. Passport and visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Essential Trip Information for details. We are not responsible and you will have no right of refund if you are refused entry to a country because you lack the correct passport, visa or other travel documentation or are otherwise inadmissible or denied entry.

17. Travel insurance

Travel medical insurance is mandatory for all our travellers and should be taken out at the time of booking. Your travel medical insurance must provide coverage against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover, unless specified otherwise. Your travel medical insurance must also cover the applicable activities you will participate in during your trip, and must cover if your trip takes you higher than 3,000 metres in elevation.

You must provide your travel medical insurance policy number and the insurance company's 24-hour emergency contact number on the first day of your trip; you will not be able to join the trip without these details. If you have travel medical insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank's name and credit card details.

We also strongly recommend you have insurance that covers trip cancellation and interruption , curtailment, personal liability and loss of luggage and personal effects.

18. Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

19. Change of itinerary

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure: If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.

After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries such as visas, vaccinations or non-refundable flights.

20. Authority on tour

Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, or the group leader determines (in his or her sole discretion) that your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other group members or any third party, or damage to property, or cause a delay or diversion to transportation, the group leader may direct you to leave the trip immediately, and we reserve the right to terminate your booking immediately with no right of refund. You and/or your party may be required to pay for loss and/or damage caused by your actions. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

21. Disclaimer

Tour operators are solely responsible for the operation and quality of all tours and trips, and we expressly disclaim all warranties, express and implied, in connection with your trip, the tour operator, tour guides, accommodation, activities or transport, including, without limitation, the warranties of merchantability, availability, quality, accuracy, security or fitness for a particular purpose (each, a “Warranty”). To the extent a Warranty cannot be excluded, our liability in respect of such Warranty is limited to, and your sole remedy will be (in our sole and absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.

22. No Liability of 10Adentures

10Adventures.com Inc. (“10Adventures”) is an affiliate marketer of 10Adventures Tours Inc. only, and you acknowledge that 10Adventures has no liability under these Booking Conditions or in connection in any way whatsoever to the booking of your tour.

23. Exclusion and Limitation of Liability

We are a marketplace that connects users with tour operators around the world. We solely assist tour operators and guests with bookings of tours, and are not responsible or liable for any acts or omissions of tour operators or any other third parties involved in such tours. Tour operators maintain all responsibility and liability with respect to your trip.

To the fullest extent permitted by law, any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.

Despite anything in these Booking Conditions to the contrary, in the event we are found liable to you for any losses suffered for any reason whatsoever, our aggregate liability to you shall in no event exceed the sum of CDN$1,000.

24. Indemnity

You agree to indemnify, defend and hold harmless us, 10Adventures and our affiliates, and each of their respective officers, directors, agents, shareholders, employees and representatives (together, the “Indemnified Parties”), from and against any third party claim, demand, loss, damage, cost, or liability (including all legal fees and expenses) (collectively and individually, “Claims”) incurred by or made against the Indemnified Parties in connection with any Claims arising out of or relating to these Booking Conditions, your trip or your booking with a tour operator. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these Claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such Claim upon becoming aware of it.

25. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

26. Claims & complaints

If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the trip.

27. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

28. Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

29. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).

30. Applicable law

These Booking Conditions and all disputes connected with or related to it, including but not limited to related claims in tort, equity or otherwise, shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Each of the parties irrevocably and unconditionally accepts and submits to the exclusive jurisdiction of the courts of the Province of Alberta and the judicial district of Calgary for all disputes. You waive any objection based on venue or forum non conveniens with respect to any claim arising under these Booking Conditions, whether now existing or hereafter arising and whether in contract, tort, equity or otherwise.

31. Registered address

10Adventures.com
1550 5 St SW Suite 300,
Calgary, AB T2R 1K3
CANADA

hello@10adventures.com